Letters of Appreciation

June, 2011

Dear Cheryl,
You really got my sister and I to thinking. I know I mentioned it to you, but my Mom seems really happy now. She has made friends, really enjoys meal time, the fact that she does not have to clean or do her sheets (she still does her own laundry, just because she wants to) she is playing bingo, doing lots of reading, she has talked about other activities - the price is right and singing with a Church choir that stopped by one day. She is seeing my sister so much more and has commented on that several times. She has gotten to go to my niece's dance recital and an awards program at her school (something she would have missed before). I have taken over all the bills and the job of dealing with changing all mailing addresses. We all seem to be really working together. I do think this summer will be long --we will have to sell their house, but overall it all seems to be working out. I believe something like this would have helped them both sooner. But you never know and we can't look back now. Thank you again for your advice and agreeing to meet with us at such a desperate time. All that matters to my sister and me now is that she is happy and taken care of and safe.

Shelley C.
Flower Mound, TX

June 7, 2011

Dear Lezli,
Kerry and I will be forever grateful for your help in guiding our family recently. When Kerry's dad (Floy) went from hospital to rehab to memory care and finally to a wonderful assisted living facility in a matter of weeks, it was a time of serious emotional stress for all of us. You were truly our angel in the midst of all of it. When we contacted you, we knew that you had the expertise to help us rationally determine the best options for caring for Floy. That expertise and your professional evaluation of the whole situation was very valuable, and gave us a blueprint in the midst of a chaotic and exhausting situation. But what meant even more to us was your help in guiding the difficult conversations that we had been unable to have with Floy. Your compassionate way of sharing and reinforcing the truth with all of us was a gift we will never forget. I am still amazed, and don't know where we would be today without you. We speak of you often, and just this morning were discussing implementing another of your recommendations now that we are out of crisis mode. It is so very comforting to know that we can call upon you going forward. These words are not enough to express the appreciation that is in our hearts!

With sincerest thanks and blessings,

Carol & Kerry Ezell

May, 2011

Dear Cheryl,
Thank you! I really appreciate your guidance - feel so much better now! I will tell others about your company and we will hire you for consultation when we see Mother's elderly care move to the next level. Of Mother's two living sisters: one is 90 yrs, very active and a breast cancer survivor and the other sister is 70 with Alzheimer's and advanced AMD. We will see where Mother's 80 year old journey takes us.

Happy Mother's Day to you! Warmest appreciation,

Christi R.
Double Oak, TX

April 29, 2011

Great Results, Personable, Expert.
"Simply put - when I learn of an individual needing guidance or help with the care and support of a senior, Cheryl is the person I refer them to. She is knowledgeable, experienced and dependable."

Godwin Dixon

April 5, 2011

"Today's care options can be confusing and Cheryl can make a family's decisions much easier. Her knowledge and expertise is wonderful.. She has helped many navigate the choices, assisting families in finding the best care for their aging family member."

Candy Wade, Administrator, Home Helpers

February 23, 2011

"Cheryl is a self motivated, detailed orientated, friendly individual who follows through with commitments in business. She has excellent communication skills in a variety circumstances and is able to manage a variety of projects skillfully and with precision."

Colleen Deeb, Executive Regional Vice President, Arbonne

2010

Dear Cheryl,

Thank you SO much for sending someone to help us during our ' health crisis' with Don's mom! Michelle is a great care manager and really put our minds at ease regarding the future plan. We now have a plan! Michelle was very professional, courteous and extremely knowledgeable about what would work best for our needs.

We learned so much through this journey with an aging parent. From Michelle and your company we have realistic goals and a plan to achieve them. Opal is stabilized, safe and most importantly...happy and empowered.

The service you offer is truly amazing. "Thank you!! Thank you!! Thank you!!"

Lisa and Don Johnson
Flower Mound, TX

February 25, 2009

Hi Lezli,

" Thank you for everything today. Listening, suggesting, and sharing your knowledge! I feel some relief I have someone who can guide me on this journey.

L.H. 2/25/2009
Dallas, TX

April 7, 2009

Hi Suzanne,

" This can be a stressful, emotional time for us, and our parents. I started my journey in November 08, and totally on "unfamiliar grounds."
Although we all have different situations with our senior parents, I have to share this phenomenal person whom was referred to me. Lezli Ragland is a "Geriatric Care Manager" and she is "awesome!" She is extremely knowledgeable, educated, makes in home assessments, Senior Financial Advisor resources, she can speak on such a higher level with doctors, facilities, administration, and also not only work with the caregiver but support and counsel our parents. She has taught me so much, and a huge blessing of help and support. Here is here information below and you can click on the link to "Compass Eldercare.com." It's nice to see all the profiles of each Geriatric Care Managers. Lezli Ragland is local here in Carrollton/Farmers Branch. The company is out of Flower Mound. I hope anyone out there whom is approaching this time in their lives, whom needs help, support, and/or guidance will know all those resources are there. Here is Lezli's information:

Lezli Ragland, LCSW, C-ASWCM
www.compasseldercare.com
lezli@compasseldercare.com
972-417-3900
214-995-1336

Warmest regards,
Lorri Hillman

April 19, 2009

"I have worked with Cheryl in several different capacities and in every occasion she has either met or exceeded expectations."

Case Horton, Marketing Director, Tanglewood Medical Supplies & Infusion Pharmacy

May 2009

Dear Cheryl,
I can't put into words how helpful you have been to me.
Over the last five years you have become like a daughter and I appreciate all you do to assist with the care that I need.
I don't know where I would have ended up without your help.

May God Bless You!

J.P. Lewisville, Texas

June 21, 2009

Dear Cheryl,
I just wanted to let you know that we finally got Jack and RuthAnne back to Alaska!
They are so happy to be home and Jack is doing remarkably well.
We can't thank you enough for everything you did for Jack.
We believe if it wasn't for you, Jack would never have been moved the the appropriate facility
and would never have recovered like he did and been able to return home.
Hopefully we'll not need your services again, but be assured if Jack and RuthAnne return to Texas, you will be the first person we call.
How I wish we had you up here in Alaska. Take care and thank you for all you did.

Jack D. Anchorage, Alaska

June 17, 2009

To: Lezli Ragland
Subject: RE: Thank you so much!
From: Suzanne & Tracy Harrison

Dear Lezli,
You have been an angel sent to us from God!☺
WE would be lost without your guidance and support. I tell EVERYONE about you!

Thanks, Suzanne

June 5, 2009

To: info@compasseldercare.com
Subject: Lezli Ragland Recommendation

" You are very fortunate to have on your staff one of the finest social workers I have every had the privilege of working with. Since 1998, I have been able to observe her growth and development from a new graduate to a very experienced social worker. She sets the bar high with her standards, and work ethics . Her compassion and understanding of the older individual is unequaled. Her love for animals and her volunteer work with SPCA, and local shelters provides her with the knowledge regarding resources for the pets loved by her senior clients. She is able to help the grieving client after the loss of their loved furry family member. Compass Elder Care Solutions has a rare jewel in Lezli Ragland.

Stevelynn J. Pogue, RN GNP

February 12, 2007

"My sister was a retired schoolteacher for the Dallas Independent School District and had planned well for her retirement. Unfortunately, her physical health declined and it became necessary for her to have assistance in her daily routine. A licensed caregiver company was employed to provide this care.

Upon a routine visit by a supervisor of the company an order list was discovered for one of the caregivers. It was a very expensive list and the supervisor became suspicious. Michelle Osentowski, a social worker who had recently done work for the company, was called in to investigate as a disinterested third party.

Michelle discovered my sister had been financially wiped out and had a credit card debt of over $50,000.00, checks had been forged and a house had been bought with my sister's name on the deed.

I live over five hundred miles from Dallas and was unable to travel to Dallas to look into my sister's affairs. Michelle became my sister's advocate and actively pursued avenues of restitution. She worked tirelessly with the police and District Attorney's office trying to bring charges against the caregiver. They investigated but brought no charges because my sister was unable to testify effectively against the caregiver.

Michelle was instrumental in moving my sister to a wonderful Nursing Home and continued to visit and attend to her needs until her death. She knew what needed to be done, handled all paper work, applied for available benefits and virtually became an extension of our family in the caring of my sister.

Words fail to define the dedication of Michele to my sister and I am certain to all of her clients. I am confident no one could do a better job. "

Sincerely,
Martha S.

February 24, 2006

Cheryl,

"I don't know what I would have done without Melinda's help. She is truly a loving, caring person who gives unstintingly of her time. I will never be able to adequately express my sincere appreciation and thanks for all she has done and continues to do on my father's behalf."

Sincerely,
Christine B.
Wilmington, DE

To Whom it may concern,

November 20, 2002

Dear Michele,

I wanted to thank you for your assistance in helping me find a new home for my mother.

Your expertise and knowledge were extremely helpful in finding a reasonable, affordable and beautiful retirement home for her.   I appreciate the time you spent in researching the viable options for her. Your dedication and thoughtfulness really helped me through this difficult and emotional process.  

I will continue to recommend your services to my family and friends.   I certainly could not have made it through this relocation of my mother without you and your services.  

Sincerely,
Sara G.